ITPEC FE Morning April 2021 Question 58
Source exam: ITPEC FE Morning April 2021Topic: IT Service Management
ITPEC FE Morning April 2021 — Question 58 of 80
PDCA (Plan-Do-Check-Act) maps directly to service management activities:
- •Plan — establish, document, and agree the system
- •Do — implement and operate the system
- •Check — monitor, measure, and review against objectives
- •Act — take actions to continually improve performance
Why not others:
- (a) Establishing and documenting = Plan
- (b) Implementing and operating = Do
- (c) Monitoring, measuring, and reviewing = Check
Key rule: Act = continual improvement based on Check results; Do = executing the plan.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official FE past-paper collection or Report an issue.