ITPEC FE Morning October 2019 Question 71

Sharing knowledge scattered across the enterprise to improve problem-solving capability — knowledge management turns individual know-how into an organizational asset.

Knowledge held by individuals, often tacit and spread across departments, is collected, recorded and shared (for example through knowledge bases, FAQs and communities of practice), so the whole organization can reuse it to solve problems and create new value.

Answer (c)

Why not others:

• •(a) — a flat organization with minimal hierarchical layers is an organizational structure for fast decisions, not a way of sharing knowledge
• •(b) — driving innovation through comparative analysis with successful companies describes benchmarking
• •(d) — building management on know-how and technology that others cannot easily imitate describes core competence

Key rule: Knowledge management is about sharing and reusing what employees know across the organization; look for scattered knowledge being shared.

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