ITPEC FE Morning October 2019 Question 71
ITPEC FE Morning October 2019 — Question 71 of 80
Knowledge Management — sharing scattered organizational knowledge to boost problem-solving.
Knowledge management is the practice of capturing, organizing, and distributing knowledge that exists across different parts of an enterprise so that the entire organization can benefit from it and improve its overall problem-solving capability.
Why not others:
- (a) Describes a flat organization structure — an organizational design concept, not knowledge management.
- (b) Describes benchmarking — comparing practices with other successful companies to drive innovation.
- (d) Describes core competence — focusing on proprietary know-how and technology that competitors cannot easily imitate.
Key rule: Knowledge management = collect and share scattered internal knowledge to solve problems better as a whole.
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