ITPEC FE Morning October 2019 Question 64
ITPEC FE Morning October 2019 — Question 64 of 80
Business Process Management (BPM) — identify the definition of BPM among related management concepts.
BPM is the practice of continuously improving business processes through a repeating cycle of analysis → design → execution → improvement. Option (c) directly describes this cycle.
Why not others:
- (a) Describes SCM (Supply Chain Management) — real-time information exchange across the supply chain to reduce inventory and lead time.
- (b) Describes ERP (Enterprise Resource Planning) — consolidated management of all corporate resources (production, materials, sales, finance, HR) in one system.
- (d) Describes CRM (Customer Relationship Management) — consistent management of customer-facing processes (sales, maintenance, queries, claims) using a customer database.
Key rule: BPM = continuous cycle of analyzing and improving how work gets done; SCM = supply chain, ERP = enterprise resources, CRM = customer relationships.
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