ITPEC FE Morning October 2018 Question 62

Sales Force Automation (SFA) time analysis — calculating required reduction in "Other operation" hours when increasing customer visits.

Given a salesperson's daily time breakdown (8.0 total hours, 5.0 customer visit, 1.5 preparation, 1.5 other operation, 5 visits/day), SFA reduces preparation by 0.1 hours per visit. To increase visits from 5 to 6 while keeping total hours and per-visit time unchanged:

• •Customer visit hours: 6 × 1.0 = 6.0 h
• •New preparation per visit: 0.3 − 0.1 = 0.2 h → 6 × 0.2 = 1.2 h
• •Remaining office work: 8.0 − 6.0 = 2.0 h
• •New "Other operation": 2.0 − 1.2 = 0.8 h
• •Reduction needed: 1.5 − 0.8 = 0.7 h

The correct answer is c) 0.7.

Why not others:
- a) 0.3 — this is the original preparation time per visit, not the reduction in "Other operation"
- b) 0.5 — does not correspond to any correct calculation path
- d) 1.0 — this is the per-visit customer time, unrelated to the required reduction

Key rule: When total hours are fixed and one activity increases, compute all changed components first (visit hours + reduced preparation), then find what's left for "Other operation" by subtraction.

AI-generated — may contain errors