ITPEC FE Morning October 2018 Question 56
When the development department and operations department of a system are organized separately, which of the following is an appropriate method of smoothly and effectively proceeding with the design and migration of a new service that needs system development?
Explanation
The operations department takes an active part in extracting the operational requirements — involving operations from the start builds its needs into the design and eases the transition.
The operations department knows how systems are monitored, backed up, recovered and supported day to day. If it helps define requirements such as operating hours, job schedules, monitoring and failure procedures, the design already fits real operation, and the department understands the system well before migration instead of learning it at handover.
Answer (d)
Why not others:
- •(a) — explaining the specifications only after the operational test is too late: operations had no say in the design, and problems found now are costly to fix
- •(b) — if development alone runs the operational test and writes the manuals, they reflect the developers' view, and the people who will run the system have not verified them
- •(c) — operations testing alone without development support leaves nobody to explain the specifications or fix the defects the test finds
Key rule: For a smooth service transition, bring the people who will run the service into requirements and design, not just into the handover.
Service Management · AI-written, may contain errors
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