IPA IP 2026 Question 54

Topic: Service Management

A question IPA Japan published in 令和8年度 ITパスポート試験 公開問題 問54, translated into English. ITPEC is based on the same exams.

In an organization, in the past all the employees came to the office to carry out their work, but currently they carry out their work by using both coming to the office and telework as appropriate. In this organization, which of the following lists all and only the appropriate examples of improvement that are made from the viewpoint of facility management?

AThe Web conference software installed on employees’ PCs is always kept up to date, and the convenience and security of Web conferences are improved.BThe layout of the office room is changed and a TV conference room with a large screen is set up, so that it is easy for employees to communicate with each other.COn the basis of the rate of coming to the office, the proportion of the free address area is increased and the office is downsized.DA system that allows short working hours and work at places other than home is introduced, so that it is easy for various employees to participate in work.

Explanation

Items B and C — facility management improves the physical workplace: the office space and its equipment.

Facility management plans, maintains and improves buildings, rooms and equipment from a business standpoint. With the staff now split between the office and telework:

  • •Item B rearranges the office and sets up a TV conference room with a large screen: an improvement of the office space and its equipment, so facility management
  • •Item C raises the share of free address seating (no fixed desks) to match how many people come in and shrinks the office: using the floor space efficiently, so facility management
  • •Item A keeps Web conference software on the PCs up to date: software and security management, not facilities
  • •Item D introduces short working hours and work away from home: a personnel rule about ways of working, not facilities

Answer (c)

Why not others:

  • •(a) A, D — neither item is about facilities: one is a software update, the other a work-style rule
  • •(b) B — leaves out item C, whose downsizing of the office to match attendance is a direct facility improvement
  • •(d) B, D — item D changes the employment rules, not the office or its equipment

Key rule: Facility management deals with physical places and equipment (offices, layout, meeting rooms, power supply, UPS, air conditioning); software, security settings and personnel rules are managed elsewhere.

Service Management · AI-written, may contain errors

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This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.