IPA IP 2026 Question 46
A question IPA Japan published in 令和8年度 ITパスポート試験 公開問題 問46, translated into English. ITPEC is based on the same exams.
Which of the following is an appropriate explanation of problem management, which is a process of IT service management?
Explanation
Investigating the root cause and presenting a solution — problem management finds why incidents happen so that they do not happen again.
A problem is the unknown cause of one or more incidents. Problem management investigates that root cause, records known errors and workarounds, and proposes a permanent solution, which is then carried out through change management. It differs from incident management, which aims only to restore the service as quickly as possible, with a workaround if need be.
Answer (c)
Why not others:
- •(a) — maintaining the information on hardware, software and documents (configuration items) is configuration management
- •(b) — restoring an interrupted service promptly is incident management
- •(d) — planning program modifications and making sure they are carried out reliably is change management and release management
Key rule: Incident management restores the service fast; problem management removes the root cause; change and release management carry out the fix; configuration management keeps the records of what is installed.
Service Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.