IPA IP 2025 Question 50
A question IPA Japan published in 令和7年度 ITパスポート試験 公開問題 問50, translated into English. ITPEC is based on the same exams.
Which of the following is the most appropriate description of a chatbot?
Explanation
Software that answers questions automatically in real time — a chatbot (chat + robot) holds a conversation in text or voice without a person on the other side.
The user types a question in a chat window, on a website, in an app or a messaging service, and the software replies at once. Simple chatbots match keywords against prepared answers such as FAQs; AI chatbots understand free wording and generate their replies. Service desks use them to answer routine questions around the clock and to hand harder ones to staff.
Answer (a)
Why not others:
- •(b) — devices and controllers with sensors connected directly to the Internet and exchanging information is IoT (Internet of Things)
- •(c) — a machine that does physical work such as carrying packages in place of people is a robot (for example a transport robot in a warehouse)
- •(d) — software that automatically carries out rule-based routine operations in place of people is RPA (Robotic Process Automation)
Key rule: Chatbot = automatic conversation; RPA = automatic routine PC operations; IoT = things on the Internet exchanging data; robot = physical work.
Service Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.