IPA IP 2025 Question 17

Collecting the operation logs of the work actually done, then visualising, analysing and monitoring the current process — process mining finds business issues in the records that systems leave behind.

Each time a task is carried out in a system such as ERP or a workflow tool, an event log records which case it belonged to, which activity it was, who did it and when. Process mining tools rebuild the actual flow of the business from these logs, rather than from interviews or the official procedure. They show the variants, delays, rework and steps that bypass the rules, so that bottlenecks can be identified, improvements measured and the process monitored continuously. It is often used to pick tasks for RPA or to check the effect of a redesign.

Answer (a)

Why not others:

• •(b) — fundamentally redesigning business processes regardless of past customs is BPR (business process reengineering)
• •(c) — extracting and analysing information from large volumes of text, such as inquiries and posts on SNS, is text mining
• •(d) — acquiring crypto-assets by repeating large calculations to find the correct value is mining on a blockchain (proof of work)

Key rule: Process mining: the actual process rebuilt from event logs; data mining: patterns in large data sets; text mining: information in text; BPR: radical redesign; BPM: continuous improvement of processes.

System Strategy · AI-written, may contain errors