IPA IP 2024 Question 11
A question IPA Japan published in 令和6年度 ITパスポート試験 公開問題 問11, translated into English. ITPEC is based on the same exams.
Which of the following is an appropriate measure aimed at standardizing the operational management of organizations and processes related to quality, and improving the quality and efficiency of management?
Explanation
Introduction of ISO 9001 — the international standard for quality management systems standardizes how an organization manages quality, to raise the quality and efficiency of its management.
ISO 9001 sets the requirements for a quality management system (QMS): how an organization plans, runs, checks and improves its processes (the PDCA cycle) so that it consistently provides products and services that meet customer requirements. It applies to any organization, manufacturing or service, and an organization that meets it can be certified by a third-party certification body. Introducing it standardizes the management of quality-related organizations and processes, which is exactly the aim the question describes.
Answer (b)
Why not others:
- •(a) ISMS — an information security management system (ISO/IEC 27001) standardizes the management of information security, not of quality
- •(c) ITIL — a collection of best practices for IT service management (incident, problem, change management and so on), not a standard for the quality management of an organization
- •(d) PrivacyMark — a Japanese certification, granted by JIPDEC, for businesses that handle personal information appropriately; it concerns personal data protection, not quality management
Key rule: ISO 9001 is quality management, ISO 14001 environmental management, ISO/IEC 27001 information security (ISMS) and ISO/IEC 20000 IT service management.
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This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.