IPA IP 2022 Question 46

Topic: Service Management

A question IPA Japan published in 令和4年度 ITパスポート試験 公開問題 問46, translated into English. ITPEC is based on the same exams.

Same question on ITPEC: Oct 2024 Q61

Among the descriptions A through D below, which of the following lists all and only the activities of facility management?

A:Management of entry and exit to and from the building in which computers are installedB:Installation and update management of anti-malware software on the company’s PCsC:License management of the software constituting the information systemD:Installation of an uninterruptible power supply (UPS) to prevent loss of data during a power cut

Explanation

A and D — facility management looks after the physical environment the information system runs in, not its software.

Facility management covers buildings, rooms, power supply, air conditioning and physical security of the site. Check each item against that scope:

  • •A — controlling entry and exit to the building that houses the computers is physical access control of the facility: in
  • •B — deploying and updating anti-malware software on PCs is endpoint security, a software measure: out
  • •C — managing software licences is software asset management: out
  • •D — installing a UPS protects the equipment and data against power cuts, part of the power infrastructure: in

Answer (b)

Why not others:

  • •(a) A, C — includes licence management, which concerns software assets, and misses the UPS
  • •(c) B, D — includes anti-malware management, a software security task, and misses building entry control
  • •(d) C, D — includes licence management and misses building entry control

Key rule: Facility management is about the physical site and its infrastructure (building, access, power, cooling, disaster protection); anything done to software or data belongs to other management areas.

Service Management · AI-written, may contain errors

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This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.