IPA IP 2022 Question 35
A question IPA Japan published in 令和4年度 ITパスポート試験 公開問題 問35, translated into English. ITPEC is based on the same exams.
A call center has been studying business reform that utilizes AI, and has narrowed down the system to be introduced. However, there are many unclear points, such as whether the expected effects can be obtained, so it decided to conduct a trial and verify feasibility. What is such verification called?
Explanation
PoC (Proof of Concept) — a trial run that verifies whether a new idea or technology is feasible and gives the expected effect before full introduction.
The call center has chosen the AI system it would introduce but cannot yet tell whether it will really deliver the expected effect. Rather than invest in a full rollout, it tries the system on a small scale, for example on part of its calls, and measures the results. Verifying feasibility and effect in such a trial is a PoC; its outcome decides whether to go ahead, change the plan or stop.
Answer (b)
Why not others:
- •(a) IoT — the Internet of Things: connecting things such as sensors, appliances and vehicles to the Internet so that they exchange data; it is a technology, not a way of verifying one
- •(c) SoE — Systems of Engagement: systems that build ties with customers, such as social media and apps, and change quickly
- •(d) SoR — Systems of Record: systems that record transactions accurately, such as accounting and core business systems
Key rule: Trying a new concept or technology on a small scale to confirm it works and pays off before full introduction is a PoC.
Technological Strategy Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.