IPA IP 2021 Question 45
A question IPA Japan published in 令和3年度 ITパスポート試験 公開問題 問45, translated into English. ITPEC is based on the same exams.
Which of the following is an appropriate description concerning ITIL?
Explanation
Best practices for the delivery and support of IT services — ITIL is the framework that collects best practices of IT service management.
ITIL (Information Technology Infrastructure Library) was developed by the UK government and gathers the practices of organizations that run IT services successfully: service desk, incident, problem, change and release management, service level management, availability and capacity management, and more. It is a guide that each organization adapts, not a certifiable standard; the international standard for IT service management built on it is ISO/IEC 20000.
Answer (a)
Why not others:
- •(b) — defining and standardizing each work item of IT system development and its transactions describes the Common Frame (SLCP), a common framework of terms and tasks for development and procurement
- •(c) — defining the maturity of a software development organization in levels (1 to 5) describes CMMI
- •(d) — systematizing the knowledge of project management describes PMBOK (Project Management Body of Knowledge)
Key rule: ITIL is IT service management best practice; the Common Frame standardizes the work items of the software life cycle, CMMI rates process maturity, and PMBOK organizes project management knowledge.
Service Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.